Support
How can we help?
Answers to the common questions, and a real person at support@armory360.app for everything else.
Frequently asked questions
How do I back up and restore my vault?
Go to Settings → Your data → Back up vault. Armory360 creates a single .a360 file encrypted with your PIN, which you can save to Files, AirDrop to a Mac, or store anywhere you like. We never receive it.
To restore, open Settings → Your data → Restore from backup and pick the file. A backup opens with the PIN it was made with, so remember which PIN you used. Back up regularly — especially before changing phones.
I forgot my PIN. Can you reset it?
No — and that’s by design. We never have your PIN or your data, so there’s nothing we can reset or recover.
- If you turned on Face ID or Touch ID, it still unlocks the vault, so you can keep using the app. Changing the PIN needs the current one, though, and new backups are encrypted with it.
- To start over with a new PIN, delete and reinstall the app (which erases the vault), then restore a backup using the PIN that backup was made with.
After 5 wrong guesses in a row the vault locks for 30 seconds, after 10 for 5 minutes, and after 15 for an hour — and stays at an hour for every 5 wrong guesses after that. Waiting out a lockout doesn’t reset the count; only a successful unlock does, with the correct PIN or with Face ID or Touch ID. Your data is never erased by wrong guesses.
What’s included for free?
The free vault holds 3 firearms, 1 personal ID and 1 firearm document, with unlimited ammo, range days and maintenance. PIN, Face ID and encrypted backups are always included.
If you reach a limit, everything you’ve added stays exactly as it is. Full ($9.99) removes the limits and adds Insights, Range cards, the iPad layout, low-ammo alerts and iCloud Sync. The Range Pack ($4.99) adds the par timer, drills, dry fire, target scoring, the Lock Screen range day, the range bag checklist (Indoor and Outdoor) and NFC tags. Complete ($14.99) is Full, the Range Pack and every drill pack, including packs added later. On their own, drill packs are $1.99 each; each needs the Range Pack. All are one-time purchases — no subscription. See Pricing.
How do I get my purchases on a new device?
Purchases belong to your Apple Account. On the new device, open Settings → Purchases and tap Restore Purchases. Your vault data moves separately, with a backup.
How do NFC tags work?
With the Range Pack you can write a standard NFC sticker for any firearm, put it on the case, and tap your iPhone to open that firearm in Armory360. The tag holds only a random link — no make, model or serial — and it opens only inside your unlocked app. The banner your phone shows says only “NFC Tag”.
Which stickers: any blank, rewritable NFC sticker works. We tested these transparent stickers (a plain link; we earn nothing from it).
Where to put it: on the case, inside the lid of a box, or inside the magazine well of a polymer-frame pistol all read well. Avoid sticking an ordinary tag directly on steel — metal blocks the signal unless the tag is an “on-metal” type. Writing and reading need an iPhone; iPads have no NFC reader.
On the firearm or its case
On an ammo can or bag
On a magazine
Check the safe lists what you didn’t tap
The three photos are illustrations of where a sticker goes. The Check the safe screen is the app’s own, with its sample data.
Does the app use the microphone or record audio?
No. Armory360 never asks for microphone access and records nothing. The par timer only plays beeps, and they play even when the silent switch is on, so you can hear the start signal at the range.
What does Complete include?
Complete ($14.99) is Full, the Range Pack and every drill pack — Competition, Rifle, Defensive Pistol and Law-Enforcement Qualification — including any pack added later. It’s offered when you own neither Full nor the Range Pack. The Law-Enforcement pack is practice modeled on published courses; not a qualification.
What are the practice courses?
The Range Pack’s drill library includes four practice courses: common qualification-style structures — 50 rounds over four distances, timed stages from 7 to 25 yd, a 30-round short-distance course, and a strong- and support-hand course — run stage by stage on a silhouette and scored as hits out of the total. They’re structured practice, not a qualification, and they aren’t tied to any state or agency. For any permit, shoot the course your instructor gives you.
Can I show a digital copy of my firearm ID or carry permit instead of the card?
A digital copy may not be accepted as official in every state. Carry the physical document wherever the law requires it, and if you’re unsure, check with the agency that issued it or your local police department.
Show mode displays a firearm ID or permit full screen so it’s easy to read, and it’s handy as a backup reference for your own use — but Armory360 isn’t a government-issued credential, doesn’t verify any document, and we can’t tell you whether a copy satisfies the law where you are.
Does Armory360 sync between my iPhone and iPad?
Yes, with iCloud Sync, part of Full. Turn it on in Settings → iCloud Sync on each device. Your vault, photos and documents are encrypted on your device before they leave it, with a key that reaches your other devices only through your iCloud Keychain, and kept in your own private iCloud — there’s no server of ours.
It needs Passwords & Keychain turned on in iCloud settings on every device (Settings → your name → iCloud → Passwords & Keychain): that’s how your devices share the encryption key.
Records sync on any connection. Photos and documents wait for Wi-Fi unless you turn on “Photos and documents on cellular”. A file larger than 50 MB stays on the device it was added on. Your PIN, Face ID and lock settings are set separately on each device. To move a vault without iCloud, use a backup file.
iCloud Sync is not a backup. Deleting something on one device deletes it on every device. If iCloud Keychain is reset, or every device is lost, the iCloud copy may no longer be opened. Keep a backup file made in the app (Settings → Back up vault).
To remove the iCloud copy: in the app, Settings → iCloud Sync → Delete iCloud copy (everything on your devices stays). Or, in the Settings app, go to your name → iCloud → Manage Account Storage → Armory360.
Does barcode scanning go online?
No. Scanning a box barcode matches it against the ammo lots already in your vault: a box you’ve bought before starts a new lot from your last one, and a new box you fill in once, after which the next scan finds it. Nothing is sent anywhere.
What does Armory360 collect about me?
Nothing. There’s no account, no analytics, no ads and no server of ours. Your records, photos and documents stay on your device, encrypted behind your PIN and Face ID. The only network calls the app makes are to Apple: the App Store for purchases, and — only if you turn it on — your own private iCloud for sync between your devices, where everything is sealed on your device before it leaves.
Notifications and widgets never show serial numbers, photos or document contents. Photos are saved without location or camera details. The full policy is at armory360.app/privacy; questions to support@armory360.app.
How do I delete my data?
Use Settings → Erase all data to remove every record and photo while keeping your PIN set up, or delete the app to remove everything. Because we don’t hold any of your data, there’s nothing to request from us.
Contact
Email support@armory360.app and we’ll get back to you. Include your iPhone model and iOS version if something isn’t working — but please don’t send serial numbers, backups or photos of documents.
Email support
